Privacy Policy
Who we are
Alloa Hub Limited is a Community Benefit Society (registration no. 8700) and a registered charity based in Clackmannanshire.
Our website address is: https://alloahub.co.uk
Email: shop@alloahub.co.uk
What personal data we collect and why we collect it
Contact and enquiries
If you contact us through a form or by email, we collect your name, email address, and message content to respond to your enquiry. We will not use this information for marketing unless you give permission.
Newsletter sign-up
If you sign up to our newsletter, we will collect your name and email address to send you news and updates. You can unsubscribe at any time.
Comments
If comments are enabled and you leave one, we collect the data shown in the comments form, your IP address and browser user agent string to help detect spam. An anonymised version of your email may be shared with the Gravatar service.
Shop orders and payments
If you place an order through our website, we collect your name, billing and delivery addresses, contact details and order information. This is used to fulfil your purchase and meet tax or legal obligations. Payment is processed securely by providers like Stripe or PayPal — we do not store your card details.
Community share applications
If you purchase community shares, we collect your name, address and payment information. This is required by law to register you as a shareholder and maintain our member records.
Event bookings
If you book a place at an event (such as holiday activities), your name, email address and booking details will be collected. This may be handled through a third-party provider like Eventbrite.
Website analytics
We use tools like Google Analytics to help us understand how visitors use the website. These tools collect anonymised data such as pages visited and device type, but do not identify individuals.
Cookies
Our website uses cookies to:
Keep you logged in (if applicable)
Remember your preferences
Track website traffic anonymously (via analytics)
You can disable cookies through your browser settings. See our Cookie Notice for more details.
Embedded content from other websites
Some pages may include content from third-party websites (such as YouTube, Instagram or Google Maps). This behaves as if you had visited the third-party site directly and may collect data about you, use cookies, and track your interaction with the content.
Who we share your data with
We may share your data with trusted third-party services to help run our website or deliver services. These include:
SiteGround (website hosting)
Mailchimp (email newsletters)
Stripe / PayPal (payment processing)
Eventbrite (event bookings)
Google Analytics (website analytics)
Akismet or CleanTalk (spam protection)
These services are under contract to keep your data secure and only use it as instructed by us.
How long we keep your data
Contact form entries: up to 12 months
Newsletter subscription: until you unsubscribe
Order/payment records: 6 years (legal requirement)
Shareholder records: while you are a member and up to 10 years after
Comments: indefinitely
Event bookings: until the event is completed and feedback collected
Your rights
You have the right to:
Access the personal data we hold about you
Ask for it to be corrected or deleted
Withdraw consent at any time
Request an export of your data
Complain to the Information Commissioner’s Office (ICO)
To make a request, contact: shop@alloahub.co.uk
How we keep your data safe
We use secure hosting, encrypted connections (SSL), password protection and access controls to keep your data safe. Only authorised team members can access your data.
Data sent outside the UK
Some of our service providers (such as Mailchimp) may store data in the USA or elsewhere. We ensure appropriate safeguards are in place, such as standard contractual clauses.
Changes to this privacy policy
We may update this notice from time to time. The latest version will always be published on this page.
Last updated: 15 July 2025